Refund Policy

Introduction

At BaziAI, we are committed to providing accurate and insightful AI-powered fortune-telling and Bazi analysis services. We understand that spiritual guidance services are deeply personal, and we've established this refund policy to ensure fair treatment while maintaining the integrity of our service.

Subscription Refunds

Eligibility Requirements

To be eligible for a subscription refund, you must:

• Request the refund within 7 days of your initial purchase
• Submit your refund request through our official support channels

Processing Fees

Please note that processing fees will be deducted from your refund amount. These fees cover the transaction costs associated with processing payments and refunds through our payment providers.

Membership Benefits

As a BaziAI member, you have unlimited access to our AI fortune-telling services during your subscription period. We encourage all users to explore our services fully within the 7-day refund window to ensure our platform meets your spiritual guidance needs.

Subscription Plan Changes

If you wish to change from an annual subscription to a monthly plan:

• You may request this change at any time
• One month's subscription fee plus applicable processing fees will be deducted
• The remaining balance will be refunded to your original payment method
• Refunds typically process within 5-10 business days

Non-Refundable Items

The following items are explicitly non-refundable:

• Completed fortune-telling analyses and readings
• Subscription time that has already passed
• Processing fees and transaction charges
• Subscriptions beyond the 7-day refund window

Service-Specific Considerations

Due to the nature of fortune-telling and spiritual guidance services:

• Results and interpretations are based on traditional Chinese metaphysics and AI analysis
• Personal satisfaction with readings is subjective and not grounds for refund
• We guarantee service delivery, not specific outcomes or predictions

Refund Process

To request a refund:

1. Contact our support team at [email protected]
2. Include the following information:
   • Your account email address
   • Order or transaction ID
   • Reason for requesting the refund
3. Our team will review your request within 48-72 hours
4. If approved, your refund will be processed within 5-10 business days

Special Circumstances

We understand that exceptional situations may arise. If you believe your case warrants special consideration outside our standard policy, please contact our support team with detailed information about your situation.

Policy Updates

BaziAI reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website. By continuing to use our services, you acknowledge and accept any updates to this policy.

Customer Acknowledgment

By using BaziAI's services, you acknowledge that you have read, understood, and agree to this refund policy. We strongly recommend reviewing this policy before making any purchases.

Contact Us

If you have any questions about our refund policy, please contact us:

• Email: [email protected]
• Website: bazi-ai.com

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Last updated: January 21, 2025

Thank you for choosing BaziAI for your spiritual guidance and fortune-telling needs!